{"id":43,"date":"2025-09-29T04:25:55","date_gmt":"2025-09-29T04:25:55","guid":{"rendered":"http:\/\/source.wpopal.com\/westio\/residences\/"},"modified":"2026-02-14T13:49:14","modified_gmt":"2026-02-14T12:49:14","slug":"residences","status":"publish","type":"page","link":"http:\/\/89.167.43.204:8003\/?page_id=43","title":{"rendered":"LANGUAGE PROGRAM"},"content":{"rendered":"\t\t
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\n \n LANGUAGE PROGRAM <\/span>\n <\/h4>\n \n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t
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Language as a Standard Element<\/h2>\t\t\t\t<\/div>\n\t\t
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In hospitality and gastronomy, language is not an additional skill.
It is part of the experience, the sales process, and the brand\u2019s reputation.<\/p>

The Language Program is a long-term, modular system for developing your team\u2019s language competencies \u2014 designed specifically for the hospitality industry.<\/p>

\u00a0<\/p>

We do not teach general language.
We teach the language of service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Hospitality English <\/span>\n \n Additional Language Modules <\/span>\n \n Cooperation Model <\/span>\n \n How We Work <\/span>\n <\/div>\n\n
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  • Front Desk & Reception Language<\/li>\n
  • Check-in \/ Check-out Communication<\/li>\n
  • Handling Complaints<\/li>\n
  • Small Talk with International Guests<\/li>\n
  • VIP & Business Guest Service<\/li>\n
  • Email & Phone Communication<\/li>\n
  • Restaurant & Bar Language<\/li>\n
  • Spa & Additional Services<\/li>\n <\/ul>\n <\/div>\n
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    • Russian for Hospitality<\/li>\n
    • Korean for the Premium Segment<\/li>\n
    • Chinese for Business & Leisure Guests<\/li>\n
    • Other languages upon request<\/li>\n <\/ul>\n <\/div>\n
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      • Monthly subscription <\/li>\n
      • On-site sessions at the property<\/li>\n
      • Online sessions for selected departments<\/li>\n
      • Small groups<\/li>\n
      • Regular progress assessments<\/li>\n <\/ul>\n <\/div>\n
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        • Real-life simulations<\/li>\n
        • Industry-specific dialogues<\/li>\n
        • Pronunciation and fluency training<\/li>\n
        • Work based on the hotel\u2019s actual menu and service offer<\/li>\n
        • Upgrade and upselling scenarios<\/li>\n
        • Tone refinement and elegance of expression<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n\n
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          \n \"Hospitality <\/div>\n
          \n \"Additional <\/div>\n
          \n \"Cooperation <\/div>\n
          \n \"How <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          Program Outcome<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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          \n \n The Team <\/span>\n <\/h4>\n \n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t
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          – Communicates confidently and professionally
          – Sells additional services without hesitation
          – Responds calmly and effectively in challenging situations
          – Represents the brand at an international standard<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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          \n \n The Owner <\/span>\n <\/h4>\n \n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t
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          \u00a0– Elevates the property\u2019s standard
          – Increases revenue from additional services
          – Builds a competitive advantage
          – Strengthens the image of the hotel or restaurant<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          LANGUAGE PROGRAM Language as a Standard Element In hospitality and gastronomy, language is not an additional skill.It is part of the experience, the sales process, and the brand\u2019s reputation. The Language Program is a long-term, modular system for developing your team\u2019s language competencies \u2014 designed specifically for the hospitality industry. \u00a0 We do not teach […]<\/p>\n","protected":false},"author":1,"featured_media":2298,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=\/wp\/v2\/pages\/43","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=43"}],"version-history":[{"count":15,"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=\/wp\/v2\/pages\/43\/revisions"}],"predecessor-version":[{"id":4425,"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=\/wp\/v2\/pages\/43\/revisions\/4425"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=\/wp\/v2\/media\/2298"}],"wp:attachment":[{"href":"http:\/\/89.167.43.204:8003\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=43"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}